Contact us
How can we help?
If you haven't found the answer to your question in our frequently asked questions write to us. We will usually get back to you within two working days.
Charlotte
Head of Customer Success
Common questions
We are asked these questions particularly often. Perhaps yours is among them:
I cannot log in or have forgotten my password. What do I need to do?
If you are unable to log in, there can be various reasons.
First, eliminate all possible sources of error:
- Check if your email address and password are spelled correctly.
- Pay attention to uppercase and lowercase letters and check if the Caps Lock key is active.
If you still cannot log in, you can request a new password.
I have registered but have not received an activation e-mail. What do I need to do?
If you registered but did not receive an activation link via email, this could be due to several reasons:
- The email might have landed in your spam folder. Check your spam folder in your email program and mark the email as "Not Spam".
- You may have mistyped your email address.
Register again and make sure to enter your email address correctly.
Is the service subject to a fee?
There are free and fee-based services:
- For private petsitter, the service is free of charge.
- Pet owners can also register for free in order to gain a picture of the available pet sitters. Any subsequent contact is subject to a fee.
Please note that different conditions apply for private individuals and companies.
You can find the full range of functions and prices here: Our Prices
Why is nobody answering my advertisement?
How complete your profile is can often be the decisive factor. The more complete your profile is, the greater the chance that somebody will contact you.
- Upload a photograph
- Fill in your profile to the greatest extent possible
- Provide more detailed information about yourself and the position to be filled
We also recommend that you answer advertisements yourself.
What payment methods are available?
You can use one of the following payment methods:
- Credit card (Mastercard or Visa)
- PayPal
- Klarna (only for pet owners)
Please note that the payment methods differ for pet owners and pet sitters as described. We only offer the payment options listed on the payment page. Payment by invoice is not possible.