What is the satisfaction guarantee and when can I use it?

Tiersitter24 connects pet owners and pet sitters to easily find the perfect care for dogs, cats, and mice. Our goal is for both seekers and providers to enjoy a smooth and positive experience on our platform.

That's why we have introduced the Satisfaction Guarantee, which applies to all Premium Members – both pet owners and pet sitters. If within 14 days of signing up for your Premium Membership you are not satisfied because:

• You were unable to contact a pet owner or pet sitter,
• You couldn't find a pet owner or pet sitter that meets your requirements,
• Our platform did not meet your expectations,
• or you are dissatisfied for any other reason,

you can make use of our Satisfaction Guarantee.

How to use it:

Please contact our support team within the first 14 days of starting your Premium Membership through the contact form and let us know the reason for your dissatisfaction. Your feedback is extremely valuable to us for continuously improving Tiersitter24 and our service.

We will then refund the amount of your Premium Membership💸 – no questions asked – to the original payment method used💳.